Job Postings

Job Posting - Posted April 2, 2019

Position: Case Manager
Program: Master Lease
Reports to: Residential Services Director

Status: Part-Time, Non-Exempt, Non-Benefitted
Compensation: $19.13 hourly, 30 hours per month, flexible schedule

Seeking Part-time Case Manager for IFC’s Master Lease program, working with partner agencies to provide housing for community members formerly experiencing homelessness. The Master Lease Case Manager will provide case management services that result in members maintaining housing, including linkages to resources and efforts to build community within the program and support leadership development of members.


  • Assist members in maintaining compliance with Master Lease participation agreement
  • Conduct routine follow-up case management sessions with members, including visiting the housing unit
  • Mediate conflicts between members and landlords and/or roommates
  • Maintain knowledge of all available community services and providers
  • Work to foster relationships among members to promote peer support and resource-sharing
  • Facilitate member meetings, informal support groups, or organized social activities with members
  • Convene groups of members to discuss current events and issues that impact their lives (i.e. affordable housing, transit, food security, poverty, racism, etc)
  • Uphold all IFC documentation and program requirements.
  • Track and provide data to Residential Service Director related to program outcomes and outputs
  • Attend weekly supervision meetings, periodic agency meetings, and trainings as scheduled. 
  • Work hours may vary each week
  • Perform other related duties as assigned


  • Must be responsible and organized with good computer, interpersonal, written and verbal communication skills
  • Appropriate education or experience in human services, including understanding of causes of homelessness
  • Knowledge of Housing First; ability to use harm reduction, member-centered, trauma-informed approach
  • Valid driver's license; at least state required minimum of auto insurance
  • Cooperative, friendly, helpful attitude with participants, co-workers, and leadership
  • Ability to work on a team as well as independently
  • Ability to collaborate and maintain positive relationships with external service providers
  • Must meet with members at members’ homes or out in the community
  • Requires ability to sit up to 3-6 hours per day with intermittent occasional walking, standing, and bending
  • Occasionally may be required to lift items up to 10 pounds to a height up to 7 feet
  • Occasionally may be required to carry items up to 10 pounds for distances up to one block

Please email resume and application to  Position open until filled.


Position: HomeStart Shelter Case Manager                                          Reports to: Program Manager

Status: Full-time, Regular, Non-Exempt                                                 Compensation: $17.63/hour with full benefits

Seeking full-time Case Manager for IFC’s HomeStart homeless shelter (for women and families), providing resource referrals and crisis intervention to residents, assisting in addressing housing needs and accessing other resources.  A high level of importance is placed on culturally-competent, trauma-informed interaction with members using a harm-reduction and housing-focused approach. 


  • Provide initial information and screening for potential residents to determine eligibility, and complete intakes
  • Develop a service plan with each resident, focusing on finding housing, with referrals to resources as needed
  • Meet with each participant engaged in case management in the frequency that best serves their case plan
  • Actively work with team to  implement decisions made by the team, and report back to the team on progress
  • Create and maintain files in an organized and accessible manner
  • Enter and provide accurate, current data into electronic databases as needed for program reports
  • Maintain regular, clear and thorough communication with the Program Manager, and other staff
  • Assist residents in navigating the community living  environment by managing crisis situations as they arise, coaching residents on community living expectations, facilitating conflict resolution, maintaining a safe and clean environment, supervising volunteers, planning and preparing meals using safe food preparation techniques, processing donations, and providing transportation occasionally using agency vehicles
  • Develop and maintain relationships with representatives in partner agencies
  • Attend weekly supervision meetings, periodic agency meetings, and trainings as scheduled. 
  • Perform other related duties as assigned


  • Appropriate education or experience in human services, including demonstrated experience working with individuals or families experiencing homelessness, substance abuse, and/or mental health concerns
  • Understanding of causes of homelessness, Housing First, Harm Reduction, Trauma-Informed Care
  • Valid driver's license; at least state required minimum of auto insurance
  • Computer literacy (i.e. Excel, Outlook, Word, etc.); Ability to learn internal databases
  • Ability to work on a team and independently; cooperative attitude with residents, co-workers, and leadership

 Work Environment:

  • Is considered Essential Staff during emergencies, including inclement weather
  • Work hours will be a combination of day and evening shifts, Monday through Friday.

 Please email resume and cover letter to  Posted until filled.